Modelling-through-reaction: its nature, implementation and potential

Andrew Kenneth Shenton


Rooted in modern, person-oriented perspectives within user studies, modelling-through-reaction is an investigative technique that has been developed by the author over several years with the aim of uniting the often disparate worlds of research and the information professional. The approach results in the creation of principles that represent what the participants believe to be the ideal features of the information entity forming the subject of the research. In sum, these statements constitute a specification that should inform future development of the entity and provide criteria for evaluation. Drawing on a range of sources, this paper explores the early development of modelling-through-reaction and discusses its key characteristics, giving particular emphasis to its flexibility and suitability for use by the information professional, whilst still acknowledging the challenges inherent in its application.


Information entities; qualitative research; user needs; user wants; users

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ISSN 1756-1086 (Online)