A catalogue quality audit tool

Ann Chapman, Owen Massey

Abstract


The current need for performance measurement and quality targets for services to users requires suitable performance indicators for libraries to use. This paper looks at the self-assessment audit tool for catalogue quality developed by UKOLN in collaboration with Essex libraries. For the tool a checklist of errors was drawn up, which can then be used to assess the quality of records within a catalogue using a sample of library stock. The tool can be used to assess the quality of catalogue records for monographs and non-book materials (but not serials), for complete collections or parts of collections and for records created at different periods. This paper describes the tool and the process of making the assessment and reports on the results of the pilot study carried out at the University of Bath Library in 2000.

Keywords


performance measurement; indicators;

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CILIP Registered Charity no 313014

ISSN 1756-1086 (Online)