Northumbria University: impact on improving students' confidence and competence in information and IT skills

Anne Middleton


The University Library and Learning Service
(ULLS) already measure their performance by
the usual parameters - recording various usage
and performance indices, including a user
satisfaction survey. By endeavouring to
measure 'impact' however, this project offered
ULLS a different opportunity - to gain a deeper
understanding of the complex interaction
between library users and library services and


information literacy; impact measurement

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CILIP Registered Charity no 313014

ISSN 1756-1086 (Online)