The stakeholder approach to the construction of performance measures: some implications.

John C Crawford


A large questionnaire survey in 1995-96 covered
ten stakeholder groups in fifteen UK higher
education libraries to examine their views on 91
library performance measures. Those considered
most important are discussed and the entire set is
Library management issues seemed much less
important to users and to academics than to library
staff. A hierarchical 'looking upwards' to groups
above was noted.
Results supported the findings of earlier
Stakeholder research overseas. lt is suggested these
results require conventional peformance measures
to be reviewed and extended. ln particular The
Effective Academic Library requires a broader
perspective. These findings in the library world have
subsequently been overtaken by a broad political


higher education libraries; library performance measures; library management issues; 'Stakeholderism'; 'looking upwards'

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