IT in public libraries: seeking out the user's perspective.

Colette Coles

Abstract


Explores the results of interviews with 301 public
library users regarding users' attitudes to IT and
levels of IT literacy. Attitudes averaged 47%
positive, 30% negative and 23% neutral. Other
views concerned the impact of technology on work,
children and quality of life. Library users displayed
varying levels of IT literacy. Six types of users were
identified: non-users (technophobes);
reluctant/anxious; work-related; casual/occasional ;
experience/regular and high flyers (technophiles). lt
is essential to understand how public library users
perceive lT if electronic sources are to be
successfully implemented in public libraries.

Keywords


users' attitudes; IT literacy; impact; work; quality of life; non-users; reluctant; anxious; casual; occaisional; high flyers; technophiles; electronic resources

Full Text: PDF

CILIP Registered Charity no 313014

ISSN 1756-1086 (Online)