IT POINT: A public library IT demonstrator project

Niall Mackenzie

Abstract


IT POINT was a 21-month project that brought public access to information technology and networks within a public library. Chelmsley Wood Library, Solihull, West Midlands, hosted the project under the guidance of the Libraries and Arts Department of Solihull Metropolitan Borough Council. The British Library Research and Innovation Centre (formerly BLRDD) funded the project.
This article presents the research methodology employed for the evaluation of the project both internally and externally. It will examine the preparatory research, the initial evaluation methodology, the work of the external Evaluation Team and their difficulties and successes and how the evaluation
techniques might have been refined.

Keywords


IT POINT; public access; information technology; networks; public library; Chelmsley Wood; British Library Research and Innovation Centre; Libraries and Arts Department of Solihull Metropolitan Borough Council; BLRIC; economic deprivation;

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CILIP Registered Charity no 313014

ISSN 1756-1086 (Online)