Vol 27, No 87 (2003)

Table of Contents

Refereed Research Articles

An evaluation of the Development of the People's Network in the North East PDF
Pat Gannon-Leary, Linda Banwell, Sandra Parker 5-16
Performance indicators and standards for Polish research libraries PDF
Lidia Derfer-Wolf, Ewa Dobrzynska-Lankosz, Wanda Dziadkiewicz, Miroslaw Gorny, Elzbieta Gorska, Artur Jazdon, Anna Sokolowska-Gogut, Teresa Wildhardt 17-28

Research Articles

Benchmarking user satisfaction in academic libraries - a case study PDF
Sebastian Mundt 29-37
Evaluating electronic information services: a toolkit for practitioners PDF
Stella Thebridge 38-46


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